Defining Your Approach to Troubleshooting
Presenter: Cindy Gross
This session is based on my chapter in “Professional SQL Server 2008 Internals and Troubleshooting”. How you approach a problem is critical to your success. Your attitude, willingness to ask for and accept help, and ability to “handle” management are essential troubleshooting skills and are, in their own way, just as important as your technical skills to a successful career. It doesn’t matter if you are looking at a performance problem, healing a security breach, or fixing a connectivity issue. Take it a step at a time, break the problem into manageable chunks and you’ll soon have the issue resolved!
About the Speaker
I started my SQL Server life as a DBA with a hospital and health plan company in 1993 and moved to Microsoft in 2000 where I have worked ever since. For that entire 18 years I have worked with SQL Server, from version 1.11 to 2008 R2 and beyond. My roles at Microsoft have included PSS Product Support Engineer, SQL Content Lead, Yukon Readiness Lead, and most recently Dedicated Support Engineer (DSE) in the Premier Field Engineering (PFE) organization. I have delivered SQL Server training throughout the United States as well as in Europe and India, including presentations at SQL PASS. My technical writing includes Microsoft KB articles, my MSDN blog, and chapters in two books: Professional SQL Server 2008 Internals and Troubleshooting (Chapter 8: Defining Your Approach to Troubleshooting) and SQL Server 2005 Practical Troubleshooting: The Database Engine (Chapter 10: Clustering). I live and work in Boise, ID where I'm near fun things like hiking trails, bike paths, the Boise River, downtown Boise and the Idaho State Capitol building.